![]() Shortly after my arrival at VBA in 2011, we set in motion the Transformation Plan – a series of people, process, and technology initiatives that, when integrated, would bring the backlog down. In 2009, VA set a goal to process claims in an average of 125 days. ![]() You were waiting too long for your disability claim decisions, and that wasn’t right. The backlog of claims older than 125 days was over half a million and climbing, and the claims inventory was nearly 800,000 and rising. On day one, I knew that demand for compensation and other VA benefits was exploding. I came to the Veterans Benefits Administration (VBA) four years ago knowing there was no more noble mission than to care for Veterans, Servicemembers, their families and Survivors. ![]() I am a Veteran, my husband is a Veteran, and I have countless friends and family members who are Veterans. ![]() This is the lowest it has ever been in VA’s history, and it represents an 84-percent reduction from its peak of 611,000 claims in March 2013.īut this milestone is also personal. This week, VA reduced the disability claims backlog to 98,535. ![]()
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